Shipping policy

We currently ship to the following countries:

• United States (excluding Puerto Rico)

• United Kingdom

• Canada

• European Union countries

• Australia

• New Zealand

Please note: We do not ship to Puerto Rico or any other locations outside the countries listed above.

2. Shipping Methods and Carriers

We offer the following shipping options:

• Standard Shipping (6-8 business days)

• Expedited Shipping (3-5 business days)

• 2-Day Shipping (2 business days)

Our trusted carriers include:

• DHL

• USPS

• UPS

• FedEx

3. Shipping Costs

• Free Shipping: Orders over $75 qualify for free standard shipping.

• Calculated Rates: For orders under $75 or for expedited shipping options, shipping costs are calculated at checkout based on the carrier rates.

4. Order Processing Time

• All orders are processed within 1-2 business days.

• Orders placed before our daily cutoff time of 2 PM MST may be processed the same day.

• Orders are not shipped or delivered on weekends or holidays.

5. Delivery Time Estimates

• Standard Shipping: 6-8 business days

• Expedited Shipping: 3-5 business days

• 2-Day Shipping: 2 business days

Delivery times are estimates and commence from the date of shipping, not the date of order. Delays may occur due to factors outside our control.

6. Order Tracking

• Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s).

• You can track your order using the link provided in the email.

7. International Shipping Details

• Customs, Duties, and Taxes: Customers are responsible for any customs and taxes applied to their order. We ship most international orders Delivered Duty Paid (DDP) when the option is available, but this cannot be guaranteed for all destinations.

• Restricted Items: There are no specific products that we restrict from international shipping; however, please be aware of your country’s import regulations.

8. Shipping Restrictions

• No specific shipping restrictions apply at this time.

• We have no limitations based on order size or weight, but large orders may require additional processing time.

9. Lost, Damaged, or Delayed Shipments

• If your order is lost, damaged, or significantly delayed, please contact us at support@sherpagold.com.

• We will replace the item at no additional cost to you.

10. Returns and Exchanges

• Returns: We do not accept returns.

• Refunds or Replacements: If there is an issue with your order, we offer refunds or replacements.

• Return Shipping Costs: Since we do not accept returns, no return shipping costs apply.

11. Customer Support

If you have any questions or concerns regarding your shipment, please contact our customer support:

• Email: support@sherpagold.com

• Hours: Monday – Friday, 8 AM – 8 PM MST

12. Additional Information

• Gift Wrapping: We do not offer gift wrapping or special packaging options at this time.

• Seasonal Variations: Delivery times may be affected during peak shipping seasons and holidays due to carrier delays.

Note: By placing an order with Sherpa Gold, you agree to this shipping policy. We reserve the right to make changes to this policy at any time.

Thank you for choosing Sherpa Gold!